© 2019 By Q-SER consortium

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Mentoring Model presented below, is designed to target the low-level activity and training i.e. that of the staff in an organisation. The model allows for interaction between municipality staff to improve their competencies such as:

-        understanding of the concept of culture,

-        self-knowledge,

-        knowledge of interacting cultures,

-        adaptation skills,

-        organizational skills,

-        intercultural communication abilities,

-        attitude of modesty and respect,

-        relationship-building skills,

-        and personal and professional commitment,


all leading to social inclusion of the Q-SER target groups, grass root change within an organisation and the promotion of the principle of non-discrimination.

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